7 Days Return & Exchange Policy

WhatsApp Support 24/7 
- WhatsApp Message us at: 03318056682
- WhatsApp Call us between 11 AM and 8 PM: 03318056682

For Order-Related Queries

To help our Customer Support Team assist you quickly, please share:

- Order ID
- Share Product Image

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What Should You Do If Your Product Arrives Damaged?

Don’t panic! We’re here to help.

If your product arrives damaged, please WhatsApp us within 48 hours of delivery at 03318056682 along with clear images of the damaged item.

Our Customer Support Team will review your case and assist you with the appropriate exchange or resolution.

Please Share:

Order ID
Clear Product Image(s) showing the damage

Our team will guide you through the next steps and work to resolve the issue as quickly as possible.

1) Return Period

We offer a 7-day return window from the date of delivery. This gives you enough time to inspect your purchase and initiate a return if required.

2) Eligibility Criteria

To be eligible for a return or exchange, the item must:

• Be unused and undamaged

• Be in its original condition

• Have all original tags and labels attached

• Include the original packaging

3) Complaint Submission

For dedicated customer support regarding complaints, you can contact us through:

WhatsApp: 03318056682
Email: storetopifye@gmail.com

4) Damaged / Missing Item Claims

If you receive a damaged or missing item, you must notify us within 24 hours of delivery.

To help us process your claim quickly, you are required to provide:

• A complete parcel unboxing video

• A clear video showing the damaged or missing item

Claims without the required unboxing video may not be eligible for resolution.

5) Refund Time Frame

Once your returned item has been received, inspected, and approved by our team, your refund will be processed within 48 working hours.

You will be notified via WhatsApp once your refund has been initiated.