7 Days Return and Exchange Policy

At Topifye, we prioritize your satisfaction and strive to ensure a seamless shopping experience. Below are the details of our return and exchange policy, including important guidelines for damaged or missing items: 

1) Return Period: We offer a generous return window of 7 days from the date of delivery. This allows you ample time to inspect your purchase and initiate a return if necessary.

2) Eligibility Criteria: To be eligible for a return or exchange, The item must be unused, non damage, and in its original condition, with all tags, labels, and packaging intact.

3) Complain Submission:

• To submit a complaint, please fill out the form here. (File Return & Exchange Now)
• For dedicated customer support related to complaints, you can whatsapp us at 03318056682 or email us at storetopifye@gmail.com. 
  

3) Damage/Missing Item Claim

• In the event of receiving a damaged or missing item, please notify us within 24 hours of delivery. 
• To expedite the resolution process, we require a parcel unboxing video, along with a video of the damaged or missing item. 
  

4) Refund Time Frame: 

• Upon inspection and approval of your return item by our team, the refund will be processed within 48 working Hours 
• You will be informed via WhatsApp once the refund has been initiated.